Frequently Asked Questions

No. We never allow guests to bring any animals or pets of their own to our events.

We only offer private events for corporate companies and brand activations. More information on how to book that is coming soon.

We do not offer private events for the general public at this time.

No. Everyone attending must purchase a ticket and generally participate in the experience. We do not allow observers, as we want all guests to feel comfortable in an interactive, judgment-free environment.

Maybe! Keep checking our socials or sign up for our newsletter to stay updated on new events.

Please check your spam folder. If it's not there or in your main inbox, you may be checking an email not associated with your order. Confirmation emails are only sent to the email address you entered during checkout.

The waiver link resides in your ticket order page, on the bottom of your PDF tickets, and we will send a message to you 72 hours before the event with the link so please check your email. Waivers must be signed and completed at least 24 hours BEFORE your event.

At this time, no, we are not able to allow transfers of tickets.

All sales for pop up events are final. We do not grant any refund requests, no exceptions.

Please plan ahead in order to be able to arrive on time. We are not able to accommodate late arrivals and you may be denied entry without a refund.

If something comes up in your schedule and you can no longer make the event, you will forfeit your ticket and unfortunately not be entitled to a refund.

We are unable to donate our experiences for fundraisers, auctions, or raffles. Our charitable giving is focused exclusively on supporting animal rescues and animal welfare organizations through direct monetary donations. Thank you for your understanding!